MLA from the mountains to the prairies

Contacting Library Patrons with One Call Now

Contacting Library Patrons with One Call Now is a poster in the Montana Library Association's 2022 Virtual Poster Session. You can leave comments on this poster in the discussion forum, linked at the bottom of this page.

Presenter: Sarah Creech - Bozeman Public Library

Abstract:  One Call Now is a tool that libraries can use to reduce the number of physical phone calls they are making to patrons. Bozeman Public Library uses One Call Now to contact patrons with long overdue items before they are sent to Unique Management and will soon start using the service to contact patrons who have requested they be notified via phone when holds are available for pickup. This poster will walk interested library staff through the process of using One Call Now.


Montana Library Association is a 501(c)3 non-profit organization. PO Box 823, Arlee, MT 59821

             2022 Montana Library Association

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